soilworks opening problem
Question:
Hello,
Answer:
Hi,
And, please remove whole things related with SoilWorks even,, the soilworks folder in his C drive. ans re-install again and key-in the license.
Dear Choi,
Hi,
Hi Choi,
Dear Choi,
Hello,
one of our trial users from Limak Company has a problem about opening soilworks
Initially , He was able to open software but while modelling it was frequently freezing 2-3 seconds and then he was able to continue modelling.
However after a while, main software window now can be opened and he can see the license registration window. He can click OK to licence check but then software freezes and nothing happened. Any of preready model and/or a new modelling window cannot be opened.
Computer's other functions are well not freezed.
Virus protection is disabled and he uninstall reinstall the software but soilworks is not working.
I am sending his computer properties and soilworks window printscreen as attachment
Can you please help to solve this problem
Regards
Answer:
Hi,
Freezing is not problem with soilworks... depends on his PC.
He needs to check the frequency of his monitor and how much support it his graphic card (checking the update of his graphic card).
And, please remove whole things related with SoilWorks even,, the soilworks folder in his C drive. ans re-install again and key-in the license.
Thanks N Regards
Choi, Youngho
MIDAS Global Technical Center
Dear Choi,
The user informed us that he did what you recommend below but the problem is still ongoing
Please find his grafical card info as attachment.
Regards
Hi,
Your attached picture is too small...
So, i can't verify your picture.
Can you re-upload this picture with larger size?
Thanks N Regards
Choi, Youngho
MIDAS Global Technical Center
Hi Choi,
these pictures sent by email to us and I forwarded this email to you. Can you please check it from your email
Regards,
Dear Choi,
I had a freezing problem and SeungKyu Nam from your team helped us to solve freezing problem of our computer as recommending to deactive Intel(R) HD Graphics card.
So today we also recommended the user to do this and he says it works fine now.
So please keep in mind also this solution.
his computer is fine now you can close this case.
Regards,
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